Blue Room Promotions' main activity is the supply and decoration of clothing and other fabrics.  Blue Room promotions offer a variety of decoration processes including embroidery, vinyl printing and screen printing.  Blue Room Promotions are also able to arrange for the supply and printing of other product such as mugs, coasters, banners and other promotional products.

Blue Room Promotions is a small business operated by the owner.  Quality is of paramount importance and is the sole responsibility of the owner.

Key quality goals include

• Embroidery and printing to match the best in the trade through:
  

             Observation of quality of embroidery on garments worn by others
             Requests for sample of embroidery completed by others
             Inspection of all garments by the owner as part of ironing/packaging process
             Welcoming of feedback from customers

• Supply of products that exceed customer expectations through:
  

             Explanation of strengths and weaknesses of garments available
             Avoidance of cheaper/poor quality garments, unless requested otherwise
             Requesting of replacements from suppliers where faults are evident

• Maintain a relationship with suppliers to ensure consistency of and continuity in supply through:
  

             Prompt payment of supplier invoices
             Checking of stock situation and re-supply dates with supplier

• A commitment to continuous improvement through checking and looking for improvements on previous embroidery designs upon re-order.
  
• Product replacement where the product falls short of customer expectations through:
  

             Completion of orders in advance of customer deadline where possible to allow time for replacements
             Offer of no-quibble replacements

• Offer sound advice regarding suitability of product and decoration process through:
  

             Discussion of  strengths and weaknesses of design and the suitability of printing and embroidery as alternatives

• Good communication with customers regarding customer requirements, delivery times and order progress through:
  

             Free, no obligation, sample swatch of embroidered design when requested
             Free email visual pdf mock-up of design on garment when requested
             Use of email to confirm customer deadlines and estimated delivery dates
             Use of email to confirm despatch and next day delivery